Hi again, Just wanted to follow up and say that we only just now received a response from using .... Recover Password via http://admin.auda.org.au/passwordMail/PasswordMail. I requested it yesterday late afternoon, and it has taken many hours for the email to come through. On top of that, the email sent is from RegistryWeb/SpecialistWeb stating the Invoice Number for the account with them ... NOT the Domain Password. So, guess we need to contact PlanetDomain direct. Regards, Sandra Begin forwarded message: > From: Virtual Visions <webdesign§virtualvisions.com.au> > Date: Fri Jan 23, 2004 6:03:16 PM Australia/South > To: dns§lists.auda.org.au > Subject: Re: [DNS] Resellers transferring domains without notice > > Hi Marty, > > Wonderful .... thank you for the tip. I just sent it and let's hope > for the best. > > You see, RegistryWeb have always used what they call a security handle > instead of the actual contact email address i.e. > domainname.com.au§owner-handle.com > > My experience in the past is that this security handle is the way > RegistryWeb somehow filter out "transfer notices". I am not exactly > sure how they do it and I am not exaggerating. Supposedly, if you send > an email to this address it should be redirected to the actual contact > email address. I have tested this and sometimes it actually makes it > to the contact email address in about 4 to 24 hours, but most often it > does not ... especially if it is from another Registrar initiating a > transfer. This has been most frustrating. > > Nevertheless, this is the first time I've had to deal with it re a > .com.au ... In the past RegistryWeb only used these handles on their > .com accounts. It was around June I noticed that my .com.au client's > were no longer displaying MelbourneIT on their whois registry records, > but instead displayed a change of Registrar ... Namescout, AND this > new handle as well. > > I did query the transfer with Namescout last week when I noticed the > status was "pendingTransfer" and they said they didn't have any > Reseller programs and were not sure who was doing what. They also > noted thatt the domain had been transferred to them Dec 2002 and > suggested I should check into it. > > Anyway, I just noticed while on the phone this past hour that another > response from Bruce just came in ... so I'll send this off and read > it. > > Thanks again, Sandra > > > On Friday, January 23, 2004, at 03:48 PM, Marty Drill - Domain Candy > wrote: > >> If the registrant email contact is correct and you (your client) have >> access >> to it, then you (they) can recover the domain password >> >> Go to http://admin.auda.org.au/passwordMail/PasswordMail >> >> Enter the domain and check which is the registered contact address. >> If it is >> the client, then recover the password and discuss with the client >> their >> options for registrars. However, remembering that RegistryWeb have >> some >> rights in this process. Be sure you are not breaching the code of >> practice >> by contacting 'their client'. This all depends on who has the >> relationship. >> >> I cannot comment on RegistryWeb's approach, simply giving you an >> option re >> recovery of password. This is the alternative to simply contacting >> RegistryWeb and saying hey "what gives, you are transferring domain >> names >> without client knowledge" add some swear words in and take it from >> there. >> >> Cheers >> >> Marty >> >> >> -----Original Message----- >> From: Virtual Visions [mailto:webdesign§virtualvisions.com.au] >> Sent: Friday, 23 January 2004 3:50 PM >> To: dns§lists.auda.org.au >> Subject: [DNS] Resellers transferring domains without notice >> >> >> Hello, >> >> A few months ago I noticed that, without his knowledge or approval, a >> client's .com.au domain name had been transferred from one Registrar >> to >> another. Because I or my client hadn't initiated it, we assumed this >> was done by the Reseller (RegistryWeb). >> >> Then last week when we were about to renew/transfer the domain name, >> but we couldn't because the domain name was in a "pendingTransfer" >> state. Obviously, the Reseller (RegistryWeb) was moving it again. >> Then >> early yesterday that transfer finally went through now showing >> PlanetDomain as the new Registrar. >> >> We have requested the "new" Domain Password (authorisation key as they >> call it) from PlanetDomain ... but have not yet heard from them. >> >> This situation prompted me to check on other client's domain names >> that >> we had put through RegistryWeb in the past ... and they too had >> different Registrars listed from the original which was Melbourne IT. >> >> Now, I'm concerned ... that we are going to be messed around by >> RegistryWeb so that in the end, we have no choice but to renew with >> them because we run out of time. >> >> This has frustrated me previously with several .com domains that we >> initially registered with RegistryWeb, but have been not been able to >> get control back, no matter what we do. >> >> Anyone care to comment or have any suggestions? I understand from my >> investigations last year there are suppose to be new rules released >> soon governing Registrars and .com transfers. >> >> Many thanks, Sandra >> >> >> ---------------------------------------------------------------------- >> ----- >> List policy, unsubscribing and archives => http://dotau.org/ Please >> do not >> retransmit articles on this list without permission of the >> author, further information at the above URL. >> >> >> ---------------------------------------------------------------------- >> ----- >> List policy, unsubscribing and archives => http://dotau.org/ >> Please do not retransmit articles on this list without permission of >> the >> author, further information at the above URL. >> >>Received on Fri Oct 03 2003 - 00:00:00 UTC
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