Hi Marty,

Wonderful .... thank you for the tip. I just sent it and let's hope for  
the best.

You see, RegistryWeb have always used what they call a security handle  
instead of the actual contact email address i.e.  
domainname.com.au§owner-handle.com

My experience in the past is that this security handle is the way  
RegistryWeb somehow filter out "transfer notices". I am not exactly  
sure how they do it and I am not exaggerating. Supposedly, if you send  
an email to this address it should be redirected to the actual contact  
email address. I have tested this and sometimes it actually makes it to  
the contact email address in about 4 to 24 hours, but most often it  
does not ... especially if it is from another Registrar initiating a  
transfer. This has been most frustrating.

Nevertheless, this is the first time I've had to deal with it re a  
.com.au ...  In the past RegistryWeb only used these handles on their  
.com accounts. It was around June I noticed that my .com.au client's   
were no longer displaying MelbourneIT on their whois registry records,  
but instead  displayed a change of Registrar ... Namescout,  AND this  
new  handle as well.

I did query the transfer with Namescout last week when I noticed the  
status was "pendingTransfer" and they said they didn't have any  
Reseller programs and were not sure who was doing what.  They also  
noted thatt the domain had been transferred to them Dec 2002 and  
suggested I should check into it.

Anyway, I just noticed while on the phone this past hour that another  
response from Bruce just came in ... so I'll send this off and read it.

Thanks again, Sandra


On Friday, January 23, 2004, at 03:48 PM, Marty Drill - Domain Candy  
wrote:

> If the registrant email contact is correct and you (your client) have  
> access
> to it, then you (they) can recover the domain password
>
> Go to http://admin.auda.org.au/passwordMail/PasswordMail
>
> Enter the domain and check which is the registered contact address. If  
> it is
> the client, then recover the password and discuss with the client their
> options for registrars. However, remembering that RegistryWeb have some
> rights in this process. Be sure you are not breaching the code of  
> practice
> by contacting 'their client'. This all depends on who has the  
> relationship.
>
> I cannot comment on RegistryWeb's approach, simply giving you an  
> option re
> recovery of password. This is the alternative to simply contacting
> RegistryWeb and saying hey "what gives, you are transferring domain  
> names
> without client knowledge" add some swear words in and take it from  
> there.
>
> Cheers
>
> Marty
>
>
> -----Original Message-----
> From: Virtual Visions [mailto:webdesign§virtualvisions.com.au]
> Sent: Friday, 23 January 2004 3:50 PM
> To: dns§lists.auda.org.au
> Subject: [DNS] Resellers transferring domains without notice
>
>
> Hello,
>
> A few months ago I noticed that, without his knowledge or approval, a
> client's .com.au domain name had been transferred from one Registrar to
> another. Because I or my client hadn't initiated it, we assumed this
> was done by the Reseller (RegistryWeb).
>
> Then last week when we were about to renew/transfer the domain name,
> but we couldn't because the domain name was in a "pendingTransfer"
> state.  Obviously, the Reseller (RegistryWeb) was moving it again. Then
> early yesterday that transfer finally went through now showing
> PlanetDomain as the new Registrar.
>
> We have requested the "new" Domain Password (authorisation key as they
> call it) from PlanetDomain ... but have not yet heard from them.
>
> This situation prompted me to check on other client's domain names that
> we had put through RegistryWeb in the past ... and they too had
> different Registrars listed from the original which was Melbourne IT.
>
> Now, I'm concerned ... that we are going to be messed around by
> RegistryWeb so that in the end, we have no choice but to renew with
> them because we run out of time.
>
> This has frustrated me previously with several .com domains that we
> initially registered with RegistryWeb, but have been not been able to
> get control back, no matter what we do.
>
> Anyone care to comment or have any suggestions?  I understand from my
> investigations last year there are suppose to be new rules released
> soon governing Registrars and .com transfers.
>
> Many thanks, Sandra
>
>
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