If the registrant email contact is correct and you (your client) have access
to it, then you (they) can recover the domain password

Go to http://admin.auda.org.au/passwordMail/PasswordMail

Enter the domain and check which is the registered contact address. If it is
the client, then recover the password and discuss with the client their
options for registrars. However, remembering that RegistryWeb have some
rights in this process. Be sure you are not breaching the code of practice
by contacting 'their client'. This all depends on who has the relationship.

I cannot comment on RegistryWeb's approach, simply giving you an option re
recovery of password. This is the alternative to simply contacting
RegistryWeb and saying hey "what gives, you are transferring domain names
without client knowledge" add some swear words in and take it from there.

Cheers

Marty


-----Original Message-----
From: Virtual Visions [mailto:webdesign§virtualvisions.com.au] 
Sent: Friday, 23 January 2004 3:50 PM
To: dns§lists.auda.org.au
Subject: [DNS] Resellers transferring domains without notice


Hello,

A few months ago I noticed that, without his knowledge or approval, a 
client's .com.au domain name had been transferred from one Registrar to 
another. Because I or my client hadn't initiated it, we assumed this 
was done by the Reseller (RegistryWeb).

Then last week when we were about to renew/transfer the domain name, 
but we couldn't because the domain name was in a "pendingTransfer" 
state.  Obviously, the Reseller (RegistryWeb) was moving it again. Then 
early yesterday that transfer finally went through now showing 
PlanetDomain as the new Registrar.

We have requested the "new" Domain Password (authorisation key as they 
call it) from PlanetDomain ... but have not yet heard from them.

This situation prompted me to check on other client's domain names that 
we had put through RegistryWeb in the past ... and they too had 
different Registrars listed from the original which was Melbourne IT.

Now, I'm concerned ... that we are going to be messed around by 
RegistryWeb so that in the end, we have no choice but to renew with 
them because we run out of time.

This has frustrated me previously with several .com domains that we 
initially registered with RegistryWeb, but have been not been able to 
get control back, no matter what we do.

Anyone care to comment or have any suggestions?  I understand from my 
investigations last year there are suppose to be new rules released 
soon governing Registrars and .com transfers.

Many thanks, Sandra


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