We've had to fax Melbourne IT with the clients letterhead etc etc on
numerous occasions due to lost Email accounts specified on the domain
details.  Didnt seem to take that long :)   Any alternative you can
suggest ? We dont want just ANYBODY changing delegation details to our
clients domains now do we.

Kind Regards,
Bradley Higgs,
Generation IT
http://www.git.com.au
P: (08) 93817066
F: (08) 93817207


-----Original Message-----
From: Arran Bartish [mailto:arran§regasia.com] 
Sent: Saturday, 14 September 2002 1:19 PM
To: dns§lists.auda.org.au
Subject: RE: [DNS] Transfering Domains


Hi James,

You have been issued a ticket for your query.  The ticket number is: 241

Listed below are the details of the ticket and suggested solution.


Ticket ID   0019-0241  
Registrar   General Public  
Enquiry Type   Email  
Registrar User   General Public  
Issue   Unable to transfer domain  
Solution   The registry operator is contractually bound to only make
updates and provide information as requested by auda accredited
registrars. It is suggested to contact your sponsoring registrar and
request them to communicate with Ausregistry on your behalf. If you have
a specific complaint regarding dealings with a registrar, it is
suggested to contact auDA. auDA is the government body which determines
the policies relating to domain name registration for the .au namespace.
More information is available at: http://www.auda.org.au/  
Status   Closed  
Opened By User   Ben Constable  
Closed By User   Ben Constable  
Date Opened   Not Set  
Date Closed   14-Sep-2002 04:26:52 PM  
Last Updated   14-Sep-2002 04:26:52 PM  

Regards,

Ben
 
Support Team
AusRegistry Pty. Ltd.
Level 6, 10 Queens Rd
Melbourne, Victoria, Australia 3004
Email: support§ausregistry.com.au
Web: www.ausregistry.com.au
Registrars: www.ausregistry.net.au
 

-----Original Message-----
From: James Fiander [mailto:jfiander§nimblehost.com] 
Sent: Saturday, 14 September 2002 2:36 PM
To: dns§lists.auda.org.au
Subject: [DNS] Transfering Domains

Right... heres the deal... We don't have access to the email address
listed as admin for our_domain.com.au and we want to transfer to a
different registrar (Melbourne IT) I can't get our new registrar to do
ANYTHING without the "Domain Password" which I'm informed is the same
thing as a "Registry Key" by Melbounre IT... which I don't have... and I
can't get Melbourne IT to budge on anything unless we have access to the
old email address... _OR_ I send in a paper form and wait 7 working
days.. and jump through flaming hoops 3 through 12...

Any Suggestions?


James Fiander
jfiander§nimblehost.com
Nimblehost.com


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