Hi Adam, As Jim said "According to my client they had no notification from the registrar that it was about to expire. This may have been an old email address issue attached to the domain." In my over 3 years experience with Planet Domain I have never seen a single instance of the registration system in Planet Domain failing to send out renewal reminder emails for domains. For any registrar, it is quite common for some customers to forget to update their contact email addresses on their domain record and no registrar anywhere has the time or resources to phone customers to make sure that their contact email address on their domain record is still valid. Regards Barry Armstrong ----- Original Message ----- From: Adam Matthews To: dns§dotau.org Sent: Saturday, March 19, 2005 3:28 PM Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease. Jim and Barry, The reference to Planet Domains reseller system was rather relevant because if the domain name was affiliated with them in some way, it could very well have been a Planet problem, considering the past issues that I have had with the planet system. I would not be surprised at all if it was a cause of the system if the domain name was in their care. Regards, Adam Matthews -----Original Message----- From: info§australianwebsites.com [mailto:info§australianwebsites.com] Sent: Saturday, 19 March 2005 4:06 PM To: dns§dotau.org Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease. Hi Jim, I am unsure how a minor mention in your long email to Planet Domain elicited the completely irrelevant and unhelpful response from Adam Matthews about the reseller system provided by Planet Domain. Its a little sad that this list often contains such a high volume of irrelevant and often ignorant and vague comments that I, and I am fairly sure others, only find the time to read regularly the domain name, WSIS & governance news, the one consistently intelligent, informative and useful item this list contains. In the over 3 years I have been a reseller with Planet Domain I have found their focus on ethical standards, customer service, and service to their Resellers to be of a very high standard. Murray Kester in particular has always been extremely helpful and responsive. Re - your issue. Once a TLD is past the expiry date there is no chance of a transfer to another registrar being successful if initiated after the expiry date. If already expired a TLD needs to be renewed for at least 1 year first. It sounds like the domain expired, then eventually became an available domain and was subsequently registered by a new owner. At this late stage I can only suggest to try contacting the new owner of the domain and negotiating a price if they are willing to sell the domain to your client, or alternatively if for example it was a .com domain, your client may be able to register the same or similar domain with a .com.au extension and forget the .com domain, until around the time its due for expiry again and if it becomes available again your client can register it again. Regards Barry Armstrong ----- Original Message ----- From: Adam Matthews To: dns§dotau.org Sent: Saturday, March 19, 2005 12:52 PM Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease. Jim, I have not ever had a proble with Bottle Domains at all, however I noticed that you referenced Planet Domain in your email. Their reseller system is very much below standard. Constant errors, which aren't rectified over the past 2 years that I have been with them, their technical support team tell me that it will e fixed which it never is. Murray Kester our "Account Manager" never replies to any emails or questions we have. Anyone else have problems like these with Planet? Regards, Adam Matthews -----Original Message----- From: Jim Stewart [mailto:jim§jimstewart.net] Sent: Saturday, 19 March 2005 1:15 PM To: dns§lists.auda.org.au Cc: nick§bottledomains.com.au Subject: [DNS] Bottle Domains - transfer issues URGENT HELP PLease. Hi all, A client of mine had a domain expire that was registered with bottle domains. According to my client they had no notification from the registrar that it was about to expire. This may have been an old email address issue attached to the domain. When my client contacted bottle he was told that several voicemail messages had been left warning him about expiry. My client does not have voicemail - so he found this odd. He then tried to renew the registration via the website but was unsure if payment went through or not. I did a whois on it and it was still showing the old expiry date. So I told him if payment had gone through it had certainly not been updated. My client was getting very concerned as his website was off the air. He was unhappy with the service at Bottle so I told him he could transfer his domain to another registrar if he wanted to. As price was a driving motivator for him I recommended aplus.net. He registered with them but as the domain's status had gone into redemption it went into 'pending transfer' status at aplus.net. I explained to him that, depending on the registrar it could take up to 60 days for the transfer to go through. The 60 days were up lastweek. Today I did a whois lookup. whois xxxxxxxxxxx.com [Querying whois.internic.net] [Redirected to whois.hostlane.com] [Querying whois.hostlane.com] [whois.hostlane.com: Name or service not known] [Unable to connect to remote host] Firstly I rang aplus.net . They said that there is an error with the transfer and suggested I contact hostlane. My client has never heard of hostlane and they are not affiliated with aplus (according to aplus). I contacted hostlane via their chat service. You are now chatting with 'Eugene' Eugene: Hello, you have reached the Web Hosting CHAT Technical Support Center. Please wait one moment while I verify your customer information. Eugene: According to the information I have Hostlane is your registrar company. Jim: We have never registered with you Eugene: For more information I would recommend you to contact our customer service department by phone: 360-449-5948 or email: jons§dotster.com Jim: Do you have XXXXXX XXXXXX registered as the contact for that domain? Jim: He is my client Eugene: One moment please. Eugene: I was not able to find this domain in our database. Jim: So - why did you tell me " Hostlane is your registrar company." Jim: When I do a whois lookup Jim: it throws an error from whois.hostlane.com Eugene: Just a moment please I will check it once more Eugene: We use several whois systems and using one of them I was able to replicate this error but according to the other one I get the following results: Eugene: Domain Name: XXXXXXXXXXXXXX.COM Eugene: Registrar: HOSTLANE INC. Eugene: Whois Server: whois.hostlane.com Eugene: Referral URL: http://www.hostlane.com Eugene: Name Server: No nameserver Eugene: Status: ACTIVE Eugene: Updated Date: 16-mar-2005 Eugene: Creation Date: 16-mar-2005 Eugene: Expiration Date: 16-mar-2006 Jim: wow Jim: this is not good Jim: Do you have an affilliation with Planet Domains or Bottle Domains or iPrimus in Australia? Jim: or Aplus.net? Jim: I can't work out how the domain ended up with hostlane Eugene: Please hold on a moment while I will figure it out for you. Jim: thanks Eugene: Thank you for holding. I am still researching your issue. Please wait a moment and I will return momentarily. Jim: ok no worries Jim: thanks mate Eugene: Sorry for the delay. Unfortunately I was not able to figure out if we have affiliations with these companies. In order to get more information on this issue I would recommend you to contact our customer service department(customercare§custhelp.com) I suppose they will be able to provide you with more information. Sorry again. Jim: I think I may have to contact ICANN Jim: this is very weird indeed Jim: So basically are you telling me there is nothing we can do with the domain from your perspective? Eugene: Ok Jim: Does your system even have an owner connected to the domain? Eugene: At least technical support department is not able to help you with this issue. That is why I recommended you to contact customer service. Jim: Ok Jim: do you think I would have more luck if I phoned rather than emailed? Jim: This is very urgent you see. Jim: My clients site has been down for a month now Eugene: I understand. But unfortunately they are not available 24\7. It is 8:30 pm here. Please try to contact them during busyness hours. Eugene: They are available from Monday to Friday 9 am - 6 pm. I apologize for any inconveniences this may cause. I have left a message with bottle but I have not heard back from them yet. Please understand I have no knowledge of the bottle domains service and therefore I am not critiquing them in anyway nor do I hold any opinion of their service. My client just needs his domain live NOW. Can anyone shed any light on this issue? Thanks Jim Stewart Director Stew Art Media P/L IM: jimbooter§HOTMAIL.COM SKYPE: JIMBOOT ICQ: 7886979 AIM: jimb00t Yahoo: j_a_stewart http://stewartmedia.biz --------------------------------------------------------------------------- List policy, unsubscribing and archives => http://dotau.org/ Please do not retransmit articles on this list without permission of the author, further information at the above URL. --------------------------------------------------------------------------- List policy, unsubscribing and archives => http://dotau.org/ Please do not retransmit articles on this list without permission of the author, further information at the above URL. --------------------------------------------------------------------------- List policy, unsubscribing and archives => http://dotau.org/ Please do not retransmit articles on this list without permission of the author, further information at the above URL.Received on Fri Oct 03 2003 - 00:00:00 UTC
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