Jim and Barry,

The reference to Planet Domains reseller system was rather relevant because
if the domain name was affiliated with them in some way, it could very well
have been a Planet problem, considering the past issues that I have had with
the planet system. I would not be surprised at all if it was a cause of the
system if the domain name was in their care.

Regards,

Adam Matthews

-----Original Message-----
From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
Sent: Saturday, 19 March 2005 4:06 PM
To: dns§dotau.org
Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

Hi Jim,

I am unsure how a minor mention in your long email to Planet Domain
elicited the completely irrelevant and unhelpful response from Adam Matthews
about the reseller system provided by Planet Domain.

Its a little sad that this list often contains such a high volume of
irrelevant
and often ignorant and vague comments that I, and I am fairly sure others,
only find the time to read regularly the
domain name, WSIS & governance news,

the one consistently intelligent, informative and useful item this list
contains.

In the over 3 years I have been a reseller with Planet Domain I have found

their focus on ethical standards, customer service, and service to their

Resellers to be of a very high standard. Murray Kester in particular has

always been extremely helpful and responsive.

Re - your issue. Once a TLD is past the expiry date there is no chance

of a transfer to another registrar being successful if initiated after the

expiry date. If already expired a TLD needs to be renewed for at least

1 year first.

It sounds like the domain expired, then eventually became an available

domain and was subsequently registered by a new owner.

At this late stage I can only suggest to try contacting the new owner

of the domain and negotiating a price if they are willing to sell the domain

to your client, or alternatively if for example it was a .com domain,

your client may be able to register the same or similar domain with a
.com.au

extension and forget the .com domain, until around the time its

due for expiry again and if it becomes available again your client

can register it again.



Regards

Barry Armstrong










  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns§dotau.org 
  Sent: Saturday, March 19, 2005 12:52 PM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Jim,

  I have not ever had a proble with Bottle Domains at all, however I noticed
  that you referenced Planet Domain in your email. Their reseller system is
  very much below standard. Constant errors, which aren't rectified over the
  past 2 years that I have been with them, their technical support team tell
  me that it will e fixed which it never is. Murray Kester our "Account
  Manager" never replies to any emails or questions we have.

  Anyone else have problems like these with Planet?

  Regards,

  Adam Matthews

  -----Original Message-----
  From: Jim Stewart [mailto:jim§jimstewart.net] 
  Sent: Saturday, 19 March 2005 1:15 PM
  To: dns§lists.auda.org.au
  Cc: nick§bottledomains.com.au
  Subject: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Hi all, 

  A client of mine had a domain expire that was registered with bottle
  domains.
  According to my client they had no notification from the registrar that
  it was about to expire. This may have been an old email address issue
  attached to the domain. When my client contacted bottle he was told that
  several voicemail messages had been left warning him about expiry. My
  client does not have voicemail - so he found this odd. He then tried to
  renew the registration via the website but was unsure if payment went
  through or not. I did a whois on it and it was still showing the old
  expiry date. So I told him if payment had gone through it had certainly
  not been updated. 

  My client was getting very concerned as his website was off the air. He
  was unhappy with the service at Bottle so I told him he could transfer
  his domain to another registrar if he wanted to. As price was a driving
  motivator for him I recommended aplus.net. He registered with them but
  as the domain's status had gone into redemption it went into 'pending
  transfer' status at aplus.net. I explained to him that, depending on the
  registrar it could take up to 60 days for the transfer to go through. 

  The 60 days were up lastweek. Today I did a whois lookup. 
  whois xxxxxxxxxxx.com
  [Querying whois.internic.net]
  [Redirected to whois.hostlane.com]
  [Querying whois.hostlane.com]
  [whois.hostlane.com: Name or service not known]
  [Unable to connect to remote host]

  Firstly I rang aplus.net . They said that there is an error with the
  transfer and suggested I contact hostlane. My client has never heard of
  hostlane and they are not affiliated with aplus (according to aplus). 

  I contacted hostlane via their chat service. 

  You are now chatting with 'Eugene'
  Eugene: Hello, you have reached the Web Hosting CHAT Technical Support
  Center. Please wait one moment while I verify your customer information.
  Eugene: According to the information I have Hostlane is your registrar
  company.
  Jim: We have never registered with you
  Eugene: For more information I would recommend you to contact our
  customer service department by phone: 360-449-5948 or email:
  jons§dotster.com 
  Jim: Do you have  XXXXXX XXXXXX registered as the contact for that
  domain?
  Jim: He is my client
  Eugene: One moment please.
  Eugene: I was not able to find this domain in our database.
  Jim: So - why did you tell me " Hostlane is your registrar company."
  Jim: When I do a whois lookup
  Jim: it throws an error from whois.hostlane.com 
  Eugene: Just a moment please I will check it once more
  Eugene: We use several whois systems and using one of them I was able to
  replicate this error but according to the other one I get the following
  results:
  Eugene: Domain Name: XXXXXXXXXXXXXX.COM
  Eugene: Registrar: HOSTLANE INC.
  Eugene: Whois Server: whois.hostlane.com
  Eugene: Referral URL: http://www.hostlane.com
  Eugene: Name Server: No nameserver
  Eugene: Status: ACTIVE
  Eugene: Updated Date: 16-mar-2005
  Eugene: Creation Date: 16-mar-2005
  Eugene: Expiration Date: 16-mar-2006
  Jim: wow
  Jim: this is not good
  Jim: Do you have an affilliation with Planet Domains or Bottle Domains
  or iPrimus in Australia?
  Jim: or Aplus.net?
  Jim: I can't work out how the domain ended up with hostlane
  Eugene: Please hold on a moment while I will figure it out for you.
  Jim: thanks
  Eugene: Thank you for holding. I am still researching your issue. Please
  wait a moment and I will return momentarily.
  Jim: ok no worries
  Jim: thanks mate
  Eugene: Sorry for the delay. Unfortunately I was not able to figure out
  if we have affiliations with these companies. In order to get more
  information on this issue I would recommend you to contact our customer
  service department(customercare§custhelp.com) I suppose they will be
  able to provide you with more information. Sorry again. 
  Jim: I think I may have to contact ICANN
  Jim: this is very weird indeed
  Jim: So basically are you telling me there is nothing we can do with the
  domain from your perspective?
  Eugene: Ok
  Jim: Does your system even have an owner connected to the domain?
  Eugene: At least technical support department is not able to help you
  with this issue. That is why I recommended you to contact customer
  service.
  Jim: Ok
  Jim: do you think I would have more luck if I phoned rather than
  emailed?
  Jim: This is very urgent you see.
  Jim: My clients site has been down for a month now
  Eugene: I understand. But unfortunately they are not available 24\7. It
  is 8:30 pm here. Please try to contact them during busyness hours.
  Eugene: They are available from Monday to Friday 9 am - 6 pm. I
  apologize for any inconveniences this may cause.

  I have left a message with bottle but I have not heard back from them
  yet. Please understand I have no knowledge of the bottle domains service
  and therefore I am not critiquing them in anyway nor do I hold any
  opinion of their service. My client just needs his domain live NOW. 

  Can anyone shed any light on this issue? 

  Thanks

  Jim Stewart
  Director 
  Stew Art Media P/L
  IM: jimbooter§HOTMAIL.COM
  SKYPE: JIMBOOT
  ICQ: 7886979
  AIM: jimb00t
  Yahoo: j_a_stewart
  http://stewartmedia.biz 



 
---------------------------------------------------------------------------
  List policy, unsubscribing and archives => http://dotau.org/
  Please do not retransmit articles on this list without permission of the 
  author, further information at the above URL.






 
---------------------------------------------------------------------------
  List policy, unsubscribing and archives => http://dotau.org/
  Please do not retransmit articles on this list without permission of the 
  author, further information at the above URL.