Shift your business to Discount Domain Name Services... guess what we have
humans who answer phones and respond.

-----Original Message-----
From: magic2147§optushome.com.au [mailto:magic2147§optushome.com.au]
Sent: Thursday, December 18, 2003 7:44 PM
To: dns§lists.auda.org.au
Subject: [DNS] A tale for our times


In July a client of ours registered a domain with Enetica via a reseller.
The reseller
supplied the registrant with the Enetica password for the Domain Management
Login
but did not make any changes to the email contacts which are the resellers
own.

Roll on a few months and the client is ready to launch their website and so
we need
to re-delegate the domain. The client gives us the registry key and we go to
Enetica's
site (https://www.enetica.com.au/man.cgi) and try to login. We get a 404
error. This
can't be right. I  ring Enetica who tell there is an issue with Ausregistry.
Ok I says how
long before it is fixed? Tomorrow. Some time. May be never.

Client is getting ratty about this delay. So I ring Ausregistry. Yes they
say there is a
problem but Enetica needs to authorise us to change something. I tell them
for crying
out loud call them and fix the problem for the poor registrant who pays your
wages
and the stupid motor racing sponsorship. Oooh errr I can't came the reply
from the
Ausregistry Jobsworth  I don't have the authrority who also cites auDA
rules. By this
time the Enetica Domain Management reports "Login Error: Domain not with us"
but it
is according to the .au whois. I now ring Enetica who can't do anything
either -
apparently Bennett is the only one with a phone that can make STD calls and
he's out
to lunch.

So here we have Ausregistry "All Systems are Functional" and the "No 1
Registrar"
who both make a s**tload of money from an effective monopoly of very much
overpriced .au domains but who when it comes to enabling the utmost basic of
functions on a domain cannot do anything to help a client because they
apparently
don't have the systems in place to take action quickly when a problem is
detected - or
to put it another way - provide a bit of bloody service.

Too busy counting the cash fellas?


cb

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