In July a client of ours registered a domain with Enetica via a reseller. The reseller 
supplied the registrant with the Enetica password for the Domain Management Login 
but did not make any changes to the email contacts which are the resellers own.

Roll on a few months and the client is ready to launch their website and so we need 
to re-delegate the domain. The client gives us the registry key and we go to Enetica's 
site (https://www.enetica.com.au/man.cgi) and try to login. We get a 404 error. This 
can't be right. I  ring Enetica who tell there is an issue with Ausregistry. Ok I says how 
long before it is fixed? Tomorrow. Some time. May be never. 

Client is getting ratty about this delay. So I ring Ausregistry. Yes they say there is a 
problem but Enetica needs to authorise us to change something. I tell them for crying 
out loud call them and fix the problem for the poor registrant who pays your wages 
and the stupid motor racing sponsorship. Oooh errr I can't came the reply from the 
Ausregistry Jobsworth  I don't have the authrority who also cites auDA rules. By this 
time the Enetica Domain Management reports "Login Error: Domain not with us" but it 
is according to the .au whois. I now ring Enetica who can't do anything either - 
apparently Bennett is the only one with a phone that can make STD calls and he's out 
to lunch.

So here we have Ausregistry "All Systems are Functional" and the "No 1 Registrar" 
who both make a s**tload of money from an effective monopoly of very much 
overpriced .au domains but who when it comes to enabling the utmost basic of 
functions on a domain cannot do anything to help a client because they apparently 
don't have the systems in place to take action quickly when a problem is detected - or 
to put it another way - provide a bit of bloody service. 

Too busy counting the cash fellas?


cb