Spot on Saliya, mainly it's not "what they do" it's "how they do it".

I salute your efforts Saliya, but unfortunately Sasha is known in the
industry as Mister "I dont give a fuck" ...
They did that in New Zeland, they do that here, when someone will kick them
out of Australia ( soon ) they'll do it somewhere else ...

For starters, make sure you explain to your clients ( spam your own database
issuing a consumer alert ) what's going on with ING, and i encourage
everybody that has a business to do that, that would be a real nice first
step and at least that would be a collective effort against evil.It is your
duty if you really care about your customers.


Ginger "Justice" Fish




-----Original Message-----
From: Saliya Wimalaratne [mailto:saliya§hinet.net.au]
Sent: Monday, March 04, 2002 8:09 PM
To: dns§lists.auda.org.au
Subject: RE: [DNS] moderator


On Mon, 4 Mar 2002, Sasha Sudakov wrote:

> hey sally

It's Saliya, but anyway...

> can you please tell the list what price do you charge for a domain name
> registration??

Sure (not that it's at all relevant). We charge $198 for a .com.au or a
.net.au registration. The issue here is not price; the issue here is
method of delivery of same to the consumer.

Just to make it clear: saying

"We charge $x for domain name registration"

is very different to implying

"If you don't use our service, your domain will be deregistered"

and if ING cannot (or will not) see the difference, then someone (the
ACCC? auDA?) will have to illustrate it better than I can.

> it's not a very intelligent comment to make, that we should inform the
> registrant in regards to competition
>
> example
>  'ING are not your current registrar'
> 'ING are offering a competing service to <xxx>, your current registrar'
> 'you can renew your domain with either of ING or <xxx> equally well'
> etc
>
> our job at ING is to look after consumers that obviously have been
neglected

That's just crap: there's no way that ING could decide, based on
publically-available information, that someone else's customer had been
neglected.

Such a declaration makes the stater look a fool.

> we charge what may be perceived a premium for our service

Sure. Like I said, I don't think anyone *cares* how much ING charges for
the service: the important thing is that ING represents the service for
what it is.

I note that ING doesn't appear to be prepared to put their money where
their mouth is...

Regards,

Saliya



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