Hi David ...

Umm .. I said my findings .. and I live in the country, where cable and adsl 
are not avaiable in many locations. With all due respect, probably quite a 
different service level than city or metropolitan areas.

(-:

Tony


----- Original Message ----- 
From: "David Goldstein" <goldstein_david&#167;yahoo.com.au>
To: ".au DNS Discussion List" <dns&#167;dotau.org>
Sent: Friday, November 20, 2009 2:46 PM
Subject: Re: [DNS] Telstra DNS redirection


> What bollocks Tony.
>
> Having been a BigPond customer for around 3 years after I left iiNet due 
> to their hopeless customer service I can only say whenever I have reason 
> to call BigPond/Telstra I normally get Australian sounding people and get 
> spoken to quite quickly. Just because someone has an accent doesn't mean 
> we need to get racist and assume they are in another country.
>
> Sure, I get infuriated often enough, but it's what one expects from big 
> business.
>
> As for the service, being a cable customer I rarely have outrages and can 
> only say the service is excellent. Yes, it's more expensive than some, but 
> I stay for the perceived reliability and prompt customer service.
>
> Some people just love to whinge... actually, Australians are probably 
> world champions at it.
>
> David
>
>
>
> ----- Original Message ----
> From: Tony Owen <tony&#167;seol.net.au>
> To: .au DNS Discussion List <dns&#167;dotau.org>
> Sent: Fri, 20 November, 2009 2:36:45 PM
> Subject: Re: [DNS] Telstra DNS redirection
>
> I'm probably speaking out of turn here, but Bigpond are in a unique 
> situation ...
>
> I have asked the following questions of some Bigpond users, and below 
> represents loosely their responses:
>
> Q: Do you believe you get great pricing?
> A: Probably not.
>
> Q: Do you get a great service?
> A: Not sure
>
> Q: Do you get good support?
> A: Laugh: from India ?
>
> So, broadly .. I really don't think they will mind.
>
>
>
> ----- Original Message ----- From: "Brett Fenton" 
> <brett.fenton&#167;netregistry.com.au>
> To: ".au DNS Discussion List" <dns&#167;dotau.org>
> Sent: Friday, November 20, 2009 1:55 PM
> Subject: Re: [DNS] Telstra DNS redirection
>
>
>> Hi,
>>
>> Like I think I was correctly quoted as saying.
>>
>> A small number of technical people are going to be upset about this. The 
>> rest
>> of the world is going to be indifferent/ignorant.
>>
>> I think that's where we are at. I'm happy to be swayed, but I'm being
>> agnostic, I need to see some real damage in the real world - Telsra 
>> beaking
>> their own service doesn't count!
>>
>> Past that it's an emotive issue (obviously) those passionately against it 
>> are
>> vocal. As I've also said I'm indifferent, I don't think it's good or bad. 
>> So
>> it's a bit pointless me debating with people who are pretty passionate 
>> about
>> it.
>>
>>> Hi Brett,
>>>
>>> On Fri, Nov 20, 2009 at 2:11 AM, Brett Fenton
>>>
>>> <brett.fenton&#167;netregistry.com.au> wrote:
>>> > Rather than give me a list of hypothetical potential issues, this type 
>>> >  > of
>>> > service has been launched in other markets, Telstra unsuprisingly > 
>>> > aren't
>>> > the first. Are there any real world incidents that are documented that
>>> > show this as being a problem.
>>>
>>> http://www.computerworld.com.au/article/317356/telstra_internet_outage_poin
>>> ts_dns_failure
>>>
>>> How about when they deployed it?
>>>
>>> If they screwed up deployment so badly, why would upgrades be any
>>>  different?
>>>
>>> It is fairly late / early morning where I am (depending on your point
>>> of view), but I'll respond to the
>>>
>>> > I googled for 30 minutes and couldn't come up with anything.
>>>
>>> I googled for 3 minutes but I was not able to determine whom the
>>> technology provider in this case is -- if you were, then I am sure I
>>> can follow the deployed locations to find other instances of problems
>>> occurring in the real world.
>>>
>>> Anand
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