This seems to be the issue since they changed their system. We have clients
who have domains with intaserve, and hosting with ourselves and for one
client it took 2+ weeks to get the required account ref and password.

We had a domain or two with intaserve at one stage but we had no clue how to
manage them, so we just transferred them to our preferred registrar.

----- Original Message ----- 
From: <magic2147&#167;optushome.com.au>
To: ".au DNS Discussion List" <dns&#167;dotau.org>
Sent: Thursday, January 11, 2007 11:38 PM
Subject: Re: [DNS] Intaserve


| On 11 Jan 2007 at 15:36, Amin Kroll wrote:
|
| > Thanks for the feedback.
| >
| > The 'myintaserve' site is no longer used nor advertised by us and has
been
| > replaced by the single Account Management Intaface. You may have
recieved
| > the old myintaserve reference from your customers previous developer
| > correspondence. We just updated the link shortly after your highlighting
the
| > fact that it is still up.
| >
|
| 1. The myintaserve.com link was supplied by David from your office within
the last three
| days. Funny about that.
|
| 2. https://commandcentral.com.au/intaserve/login.asp asks for a "Account
Reference". This
| term has no meaning in the Australian domain space and it is undefined on
your site. If the
| registrant doesn't know what their "Account Reference" is they are
stuffed. Or at least they
| have to wait until they get a response from your support team (who can be
a bit obtuse on
| occasion) lob back into work. and get around to answering a few SLAs.
|
| This is now the predicament I am in. I want to make further changes to the
domain record as
| instructed by the registrant and I can't because neither I nor the the
registrant have been
| supplied with an "Account Reference" let alone the password for access via
the Intaface (sic).
| And we can't recover the password because we don't have an Account
Reference. It's Catch
| 22 all over again.
|
| And is the Inyaface interface really the one I need to interface with if
all I want to do is
| redelegate the domain away from your lame hosting? The sparse info at
| https://commandcentral.com.au/intaserve/login.asp seems to imply that it
is all about hosting
| (amidst all the spellos).
|
| The intelligent thing to do would be to have an area where registrants who
are likely to know
| their domain name can recover their "Account Reference" and Password if
the registrant
| email address is correct without having to wait for support to be around.
This is the way
| intelligent registrars do it. It's a no brainer really.
|
|
| cb
|
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