Adam,

Thanks for finally answering the 1st question.

If I were to accept your answer as true I could only express sympathy at
the 19 out of 20, ( 95% ) failure rate of receiving replies to your emails
from Planet Domain.

Especially as my own experience with Planet Domain has been so differerent
with 100% of emails answered for a period of over 3 years.

Any chance of a reply to the 2nd question?

Please see copy below.

"So are you saying that the $500 credit stated in your reseller account was correct
at the time or incorrect?

If it was correct are you saying that Planet Domain "stole" $730 that you were
rightfully entitled to and had generated / earned through your business as a reseller?

Re - your statement: "whilst continuing to put Planet in the spotlight on something
I am sure they don't want everyone hearing."

Some people on this list may judge by the time its taking you to state some simple
facts / answers in relation to your allegations that its you rather than Planet Domain
that does not want the facts to be "in the spotlight".

I have invited you to state the specific facts ( if any ) of your allegations against
Planet Domain so that we can all be aware of the facts.

Possibly I am not as intelligent as you are as I am still finding it very hard to
understand how a balance issue in your reseller account with Planet Domain
sometime in the last 2 years had any relevance with Jim's domain name renewal
issue through Bottle Domains and subsequent domain name transfer issue,
and Jim's request for help / advice.

Maybe you can clarify the relevance for us all in simple language so we can all understand.


Regards
Barry Armstrong








  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns§dotau.org 
  Sent: Sunday, March 20, 2005 8:45 AM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Barry,

  Would it help to tell you that 19 emails over a period of 20 months went
  unnoticed?

  Also I don't see how can you say everything I have said is fiction. Simply
  because you want it to be?

  I do believe it was you telling everybody on this list to keep it for useful
  purposes?

  I merely stated to Jim that his problem may have been caused by Planet since
  their reseller system has been causing problems to accounts (and they admit
  it). Then you take this on some big mucho stunt to get some publicity
  (blowing it way out of proportion) whilst continuing to put Planet in the
  spotlight on something I am sure they don't want everyone hearing.

  Give it a break Barry.

  Regards,

  Adam Matthews

  -----Original Message-----
  From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
  Sent: Sunday, 20 March 2005 12:21 AM
  To: dns§dotau.org
  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Adam,

  Thats a rather odd reply to the 2 simple questions inviting
  you to state the specific facts relevant to your experience
  with Planet Domain.

  This is now the 2nd time you have missed the opportunity
  to tell us all the answer to the 1st question

  "How many emails exactly would you say that you and your staff 
  sent to Murray Kester over a period of 2 years?"

  Are you going to answer this question and the 2nd question
  or were your earlier statements about Planet Domain providing
  a bad level of service to you as a reseller complete fiction?

  If so it was rather rude of you to waste all our time with an
  opportunistic, unfounded tirade against Planet Domain.

  If what you stated earlier has any basis in truth, those 2 questions
  should be very easy for you to answer.

  This is your 3rd opportunity to state the facts.

  Are you going to state some facts in reply to my 2 questions or
  avoid answering again?


  Regards
  Barry Armstrong





    ----- Original Message ----- 
    From: Adam Matthews 
    To: dns§dotau.org 
    Sent: Saturday, March 19, 2005 10:00 PM
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


    Barry,

    Am I sensing a little bit of unnecessary hostility here?

    -----Original Message-----
    From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
    Sent: Saturday, 19 March 2005 9:55 PM
    To: dns§dotau.org
    Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

    Adam,

    I did not say you had any problems with Bottle Domains.

    So are you saying that the $500 credit stated in your account was correct
    at the time or incorrect?

    If it was correct are you saying that Planet Domain "stole" $730 that you
    were
    rightfully entitled to and had generated / earned through your business as
  a
    reseller?

    It seems you have made no attempt to answer my question

    "How many emails exactly would you say that you and your staff 
    sent to Murray Kester over a period of 2 years?"


    Regards
    Barry Armstrong







      ----- Original Message ----- 
      From: Adam Matthews 
      To: dns§dotau.org 
      Sent: Saturday, March 19, 2005 7:43 PM
      Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


      Barry,

      I have had no problems with Bottle at all. And am not disputing that
  their
      system is great. 

      I think the main problem with the Planet system was in inaccurate
    accounting
      data it provided. We at one stage had $500 credit in our account, the
  next
      we had -$230. The guy in charge of coding the system admitted that there
    was
      a problem, yet did nothing to rectify the problems I had, telling me for
      some reason that he couldn't give me domains for free, not sure how he
    came
      to the conclusion that we would have domains for free, but not much else
    he
      said made ay sense either.

      It is not just I that has problems with the system I am sure, the guy I
      spoke to admitted that there were numerous problems with the system.
  Also
      whilst renewing a domain name recently the system decided to renew it
  for
      two years, as opposed to the one that I specified and charged me for
  both,
    I
      didn't even bother following this up because I would know I would get
  the
      same response as before "we know there are problems, but we wont do
    anything
      to fix the current issue" and it was only going to waste more of my
  time.
    I
      think the example of me not bothering to do anything is reason to
  believe
      that the problems are indeed plentiful. I can assure you that if you
  were
    in
      my position you would not be satisfied with the level of service you had
      received. 

      Regards,

      Adam Matthews

      -----Original Message-----
      From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
      Sent: Saturday, 19 March 2005 8:27 PM
      To: dns§dotau.org
      Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

      Adam,

      I think you will find that Bottle Domains uses their own system for
      sending out renewal reminder emails to their customers so Planet
      Domain really had no possible involvement in sending out renewal
      reminder emails anyway in this case.

      You can ask Bottle Domains if you want to confirm this.

      Re - your statement: "considering the past issues that I have had with
      the planet system."

      Would you like to enlighten us all with some specific examples of your
      experience re the service provided to you by Planet Domain apart from
  your
      statement that

      "Murray Kester our "Account Manager" never replies to any emails or
      questions we have."

      It appears from your statement above and the use of the words "never"
      and "we" that Murray has not replied to a single one of any of the
      emails sent by you or any of your staff for the whole period of 2 years
      that you have been a reseller with Planet Domain.

      If you can confirm for us all the truthfulness of your statement above
      I am sure we would all be very interested and probably amazed by the
      level of service you have received.

      How many emails exactly would you say that you and your staff
      sent to Murray Kester over a period of 2 years?


      Regards

      Barry Armstrong









        ----- Original Message ----- 
        From: Adam Matthews 
        To: dns§dotau.org 
        Sent: Saturday, March 19, 2005 4:42 PM
        Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP
  PLease.


        Ron,

        I am with Bottle Domains and Online Nic and use their systems without
    any
        difficulties. The only reason I am still with planetdomain is those
      clients
        who register for multiple years and also those who re register their
      domain
        once it is too late to transfer to another registrar. 
        So Ron, my actions do not belie my words, also the amount of phone
  calls
      to
        their tech support is another proof of the roblems they cause. And
  they
        don't deny it.

        -----Original Message-----
        From: Ron Stark [mailto:ronstark§snapsite.com.au] 
        Sent: Saturday, 19 March 2005 5:34 PM
        To: dns§dotau.org
        Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP
  PLease.

        I too thought the question first raised was to do with a client's need
    to
        get their domain back and active.  It's not helpful for Adam Matthews
  to
        grab the opportunity to air some personal issue he has with Planet
    Domain
      in
        general or with Murray Kester in particular.

        If the service is so bad and unresponsive, why on earth would Adam
  still
      be
        their reseller after 2 years?  His actions belie his words.  Maybe
  Adam
      has
        another problem altogether.

        Like Barry Armstrong I too have found Planet Domain strongly focussed
  on
        helping their resellers do more - and better - business.  I have also
      found
        their systems effective and continually being improved for the benefit
    of
        _all_ their resellers.

        Ron Stark

        :  -----Original Message-----
        :  From: info§australianwebsites.com 
        :  [mailto:info§australianwebsites.com] 
        :  Sent: Saturday, 19 March 2005 4:06 PM
        :  To: dns§dotau.org
        :  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT 
        :  HELP PLease.
        :  
        :  Hi Jim,
        :  
        :  I am unsure how a minor mention in your long email to Planet 
        :  Domain elicited the completely irrelevant and unhelpful 
        :  response from Adam Matthews about the reseller system 
        :  provided by Planet Domain.
        :  
        :  Its a little sad that this list often contains such a high 
        :  volume of irrelevant and often ignorant and vague comments 
        :  that I, and I am fairly sure others, only find the time to 
        :  read regularly the domain name, WSIS & governance news,
        :  
        :  the one consistently intelligent, informative and useful 
        :  item this list contains.
        :  
        :  In the over 3 years I have been a reseller with Planet 
        :  Domain I have found
        :  
        :  their focus on ethical standards, customer service, and 
        :  service to their
        :  
        :  Resellers to be of a very high standard. Murray Kester in 
        :  particular has
        :  
        :  always been extremely helpful and responsive.
        :  
        :  Re - your issue. Once a TLD is past the expiry date there is 
        :  no chance
        :  
        :  of a transfer to another registrar being successful if 
        :  initiated after the
        :  
        :  expiry date. If already expired a TLD needs to be renewed 
        :  for at least
        :  
        :  1 year first.
        :  
        :  It sounds like the domain expired, then eventually became an 
        :  available
        :  
        :  domain and was subsequently registered by a new owner.
        :  
        :  At this late stage I can only suggest to try contacting the new
  owner
        :  
        :  of the domain and negotiating a price if they are willing to 
        :  sell the domain
        :  
        :  to your client, or alternatively if for example it was a .com
  domain,
        :  
        :  your client may be able to register the same or similar 
        :  domain with a .com.au
        :  
        :  extension and forget the .com domain, until around the time its
        :  
        :  due for expiry again and if it becomes available again your client
        :  
        :  can register it again.
        :  
        :  
        :  
        :  Regards
        :  
        :  Barry Armstrong
       



   
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