Adam,

Thats a rather odd reply to the 2 simple questions inviting
you to state the specific facts relevant to your experience
with Planet Domain.

This is now the 2nd time you have missed the opportunity
to tell us all the answer to the 1st question

"How many emails exactly would you say that you and your staff 
sent to Murray Kester over a period of 2 years?"

Are you going to answer this question and the 2nd question
or were your earlier statements about Planet Domain providing
a bad level of service to you as a reseller complete fiction?

If so it was rather rude of you to waste all our time with an
opportunistic, unfounded tirade against Planet Domain.

If what you stated earlier has any basis in truth, those 2 questions
should be very easy for you to answer.

This is your 3rd opportunity to state the facts.

Are you going to state some facts in reply to my 2 questions or
avoid answering again?


Regards
Barry Armstrong





  ----- Original Message ----- 
  From: Adam Matthews 
  To: dns§dotau.org 
  Sent: Saturday, March 19, 2005 10:00 PM
  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


  Barry,

  Am I sensing a little bit of unnecessary hostility here?

  -----Original Message-----
  From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
  Sent: Saturday, 19 March 2005 9:55 PM
  To: dns§dotau.org
  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

  Adam,

  I did not say you had any problems with Bottle Domains.

  So are you saying that the $500 credit stated in your account was correct
  at the time or incorrect?

  If it was correct are you saying that Planet Domain "stole" $730 that you
  were
  rightfully entitled to and had generated / earned through your business as a
  reseller?

  It seems you have made no attempt to answer my question

  "How many emails exactly would you say that you and your staff 
  sent to Murray Kester over a period of 2 years?"


  Regards
  Barry Armstrong







    ----- Original Message ----- 
    From: Adam Matthews 
    To: dns§dotau.org 
    Sent: Saturday, March 19, 2005 7:43 PM
    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


    Barry,

    I have had no problems with Bottle at all. And am not disputing that their
    system is great. 

    I think the main problem with the Planet system was in inaccurate
  accounting
    data it provided. We at one stage had $500 credit in our account, the next
    we had -$230. The guy in charge of coding the system admitted that there
  was
    a problem, yet did nothing to rectify the problems I had, telling me for
    some reason that he couldn't give me domains for free, not sure how he
  came
    to the conclusion that we would have domains for free, but not much else
  he
    said made ay sense either.

    It is not just I that has problems with the system I am sure, the guy I
    spoke to admitted that there were numerous problems with the system. Also
    whilst renewing a domain name recently the system decided to renew it for
    two years, as opposed to the one that I specified and charged me for both,
  I
    didn't even bother following this up because I would know I would get the
    same response as before "we know there are problems, but we wont do
  anything
    to fix the current issue" and it was only going to waste more of my time.
  I
    think the example of me not bothering to do anything is reason to believe
    that the problems are indeed plentiful. I can assure you that if you were
  in
    my position you would not be satisfied with the level of service you had
    received. 

    Regards,

    Adam Matthews

    -----Original Message-----
    From: info§australianwebsites.com [mailto:info§australianwebsites.com] 
    Sent: Saturday, 19 March 2005 8:27 PM
    To: dns§dotau.org
    Subject: Re: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

    Adam,

    I think you will find that Bottle Domains uses their own system for
    sending out renewal reminder emails to their customers so Planet
    Domain really had no possible involvement in sending out renewal
    reminder emails anyway in this case.

    You can ask Bottle Domains if you want to confirm this.

    Re - your statement: "considering the past issues that I have had with
    the planet system."

    Would you like to enlighten us all with some specific examples of your
    experience re the service provided to you by Planet Domain apart from your
    statement that

    "Murray Kester our "Account Manager" never replies to any emails or
    questions we have."

    It appears from your statement above and the use of the words "never"
    and "we" that Murray has not replied to a single one of any of the
    emails sent by you or any of your staff for the whole period of 2 years
    that you have been a reseller with Planet Domain.

    If you can confirm for us all the truthfulness of your statement above
    I am sure we would all be very interested and probably amazed by the
    level of service you have received.

    How many emails exactly would you say that you and your staff
    sent to Murray Kester over a period of 2 years?


    Regards

    Barry Armstrong









      ----- Original Message ----- 
      From: Adam Matthews 
      To: dns§dotau.org 
      Sent: Saturday, March 19, 2005 4:42 PM
      Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.


      Ron,

      I am with Bottle Domains and Online Nic and use their systems without
  any
      difficulties. The only reason I am still with planetdomain is those
    clients
      who register for multiple years and also those who re register their
    domain
      once it is too late to transfer to another registrar. 
      So Ron, my actions do not belie my words, also the amount of phone calls
    to
      their tech support is another proof of the roblems they cause. And they
      don't deny it.

      -----Original Message-----
      From: Ron Stark [mailto:ronstark§snapsite.com.au] 
      Sent: Saturday, 19 March 2005 5:34 PM
      To: dns§dotau.org
      Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

      I too thought the question first raised was to do with a client's need
  to
      get their domain back and active.  It's not helpful for Adam Matthews to
      grab the opportunity to air some personal issue he has with Planet
  Domain
    in
      general or with Murray Kester in particular.

      If the service is so bad and unresponsive, why on earth would Adam still
    be
      their reseller after 2 years?  His actions belie his words.  Maybe Adam
    has
      another problem altogether.

      Like Barry Armstrong I too have found Planet Domain strongly focussed on
      helping their resellers do more - and better - business.  I have also
    found
      their systems effective and continually being improved for the benefit
  of
      _all_ their resellers.

      Ron Stark

      :  -----Original Message-----
      :  From: info§australianwebsites.com 
      :  [mailto:info§australianwebsites.com] 
      :  Sent: Saturday, 19 March 2005 4:06 PM
      :  To: dns§dotau.org
      :  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT 
      :  HELP PLease.
      :  
      :  Hi Jim,
      :  
      :  I am unsure how a minor mention in your long email to Planet 
      :  Domain elicited the completely irrelevant and unhelpful 
      :  response from Adam Matthews about the reseller system 
      :  provided by Planet Domain.
      :  
      :  Its a little sad that this list often contains such a high 
      :  volume of irrelevant and often ignorant and vague comments 
      :  that I, and I am fairly sure others, only find the time to 
      :  read regularly the domain name, WSIS & governance news,
      :  
      :  the one consistently intelligent, informative and useful 
      :  item this list contains.
      :  
      :  In the over 3 years I have been a reseller with Planet 
      :  Domain I have found
      :  
      :  their focus on ethical standards, customer service, and 
      :  service to their
      :  
      :  Resellers to be of a very high standard. Murray Kester in 
      :  particular has
      :  
      :  always been extremely helpful and responsive.
      :  
      :  Re - your issue. Once a TLD is past the expiry date there is 
      :  no chance
      :  
      :  of a transfer to another registrar being successful if 
      :  initiated after the
      :  
      :  expiry date. If already expired a TLD needs to be renewed 
      :  for at least
      :  
      :  1 year first.
      :  
      :  It sounds like the domain expired, then eventually became an 
      :  available
      :  
      :  domain and was subsequently registered by a new owner.
      :  
      :  At this late stage I can only suggest to try contacting the new owner
      :  
      :  of the domain and negotiating a price if they are willing to 
      :  sell the domain
      :  
      :  to your client, or alternatively if for example it was a .com domain,
      :  
      :  your client may be able to register the same or similar 
      :  domain with a .com.au
      :  
      :  extension and forget the .com domain, until around the time its
      :  
      :  due for expiry again and if it becomes available again your client
      :  
      :  can register it again.
      :  
      :  
      :  
      :  Regards
      :  
      :  Barry Armstrong
     



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