RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

From: Adam Matthews <adam§echo-host.net>
Date: Sat, 19 Mar 2005 18:01:03 +1100
Don't think It can get to be much less :)

-----Original Message-----
From: Ron Stark [mailto:ronstark&#167;snapsite.com.au] 
Sent: Saturday, 19 March 2005 5:54 PM
To: dns&#167;dotau.org
Subject: RE: [DNS] Bottle Domains - transfer issues URGENT HELP PLease.

Well, I guess that with all your denigration of Planet Domain you don't
really expect any service from now on :)

:  -----Original Message-----
:  From: Adam Matthews [mailto:adam&#167;echo-host.net] 
:  Sent: Saturday, 19 March 2005 5:42 PM
:  To: dns&#167;dotau.org
:  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT 
:  HELP PLease.
:  
:  Ron,
:  
:  I am with Bottle Domains and Online Nic and use their 
:  systems without any difficulties. The only reason I am still 
:  with planetdomain is those clients who register for multiple 
:  years and also those who re register their domain once it is 
:  too late to transfer to another registrar. 
:  So Ron, my actions do not belie my words, also the amount of 
:  phone calls to their tech support is another proof of the 
:  roblems they cause. And they don't deny it.
:  
:  -----Original Message-----
:  From: Ron Stark [mailto:ronstark&#167;snapsite.com.au]
:  Sent: Saturday, 19 March 2005 5:34 PM
:  To: dns&#167;dotau.org
:  Subject: RE: [DNS] Bottle Domains - transfer issues URGENT 
:  HELP PLease.
:  
:  I too thought the question first raised was to do with a 
:  client's need to get their domain back and active.  It's not 
:  helpful for Adam Matthews to grab the opportunity to air 
:  some personal issue he has with Planet Domain in general or 
:  with Murray Kester in particular.
:  
:  If the service is so bad and unresponsive, why on earth 
:  would Adam still be their reseller after 2 years?  His 
:  actions belie his words.  Maybe Adam has another problem altogether.
:  
:  Like Barry Armstrong I too have found Planet Domain strongly 
:  focussed on helping their resellers do more - and better - 
:  business.  I have also found their systems effective and 
:  continually being improved for the benefit of _all_ their resellers.
:  
:  Ron Stark
:  
:  :  -----Original Message-----
:  :  From: info&#167;australianwebsites.com
:  :  [mailto:info&#167;australianwebsites.com]
:  :  Sent: Saturday, 19 March 2005 4:06 PM
:  :  To: dns&#167;dotau.org
:  :  Subject: Re: [DNS] Bottle Domains - transfer issues URGENT
:  :  HELP PLease.
:  :  
:  :  Hi Jim,
:  :  
:  :  I am unsure how a minor mention in your long email to Planet
:  :  Domain elicited the completely irrelevant and unhelpful
:  :  response from Adam Matthews about the reseller system
:  :  provided by Planet Domain.
:  :  
:  :  Its a little sad that this list often contains such a high
:  :  volume of irrelevant and often ignorant and vague comments
:  :  that I, and I am fairly sure others, only find the time to
:  :  read regularly the domain name, WSIS & governance news,
:  :  
:  :  the one consistently intelligent, informative and useful
:  :  item this list contains.
:  :  
:  :  In the over 3 years I have been a reseller with Planet
:  :  Domain I have found
:  :  
:  :  their focus on ethical standards, customer service, and
:  :  service to their
:  :  
:  :  Resellers to be of a very high standard. Murray Kester in
:  :  particular has
:  :  
:  :  always been extremely helpful and responsive.
:  :  
:  :  Re - your issue. Once a TLD is past the expiry date there is
:  :  no chance
:  :  
:  :  of a transfer to another registrar being successful if
:  :  initiated after the
:  :  
:  :  expiry date. If already expired a TLD needs to be renewed
:  :  for at least
:  :  
:  :  1 year first.
:  :  
:  :  It sounds like the domain expired, then eventually became an
:  :  available
:  :  
:  :  domain and was subsequently registered by a new owner.
:  :  
:  :  At this late stage I can only suggest to try contacting 
:  the new owner
:  :  
:  :  of the domain and negotiating a price if they are willing to
:  :  sell the domain
:  :  
:  :  to your client, or alternatively if for example it was a 
:  .com domain,
:  :  
:  :  your client may be able to register the same or similar
:  :  domain with a .com.au
:  :  
:  :  extension and forget the .com domain, until around the time its
:  :  
:  :  due for expiry again and if it becomes available again your client
:  :  
:  :  can register it again.
:  :  
:  :  
:  :  
:  :  Regards
:  :  
:  :  Barry Armstrong
:  :  
:  :  
:  :  
:  :  
:  :  
:  :  
:  :  
:  :  
:  :  
:  :  
:  :    ----- Original Message -----
:  :    From: Adam Matthews
:  :    To: dns&#167;dotau.org
:  :    Sent: Saturday, March 19, 2005 12:52 PM
:  :    Subject: RE: [DNS] Bottle Domains - transfer issues URGENT 
:  :  HELP PLease.
:  :  
:  :  
:  :    Jim,
:  :  
:  :    I have not ever had a proble with Bottle Domains at all, 
:  :  however I noticed
:  :    that you referenced Planet Domain in your email. Their 
:  :  reseller system is
:  :    very much below standard. Constant errors, which aren't 
:  :  rectified over the
:  :    past 2 years that I have been with them, their technical 
:  :  support team tell
:  :    me that it will e fixed which it never is. Murray Kester 
:  :  our "Account
:  :    Manager" never replies to any emails or questions we have.
:  :  
:  :    Anyone else have problems like these with Planet?
:  :  
:  :    Regards,
:  :  
:  :    Adam Matthews
:  :  
:  :    -----Original Message-----
:  :    From: Jim Stewart [mailto:jim&#167;jimstewart.net]
:  :    Sent: Saturday, 19 March 2005 1:15 PM
:  :    To: dns&#167;lists.auda.org.au
:  :    Cc: nick&#167;bottledomains.com.au
:  :    Subject: [DNS] Bottle Domains - transfer issues URGENT 
:  HELP PLease.
:  :  
:  :    Hi all, 
:  :  
:  :    A client of mine had a domain expire that was registered 
:  :  with bottle
:  :    domains.
:  :    According to my client they had no notification from the 
:  :  registrar that
:  :    it was about to expire. This may have been an old email 
:  :  address issue
:  :    attached to the domain. When my client contacted bottle he 
:  :  was told that
:  :    several voicemail messages had been left warning him about 
:  :  expiry. My
:  :    client does not have voicemail - so he found this odd. He 
:  :  then tried to
:  :    renew the registration via the website but was unsure if 
:  :  payment went
:  :    through or not. I did a whois on it and it was still 
:  :  showing the old
:  :    expiry date. So I told him if payment had gone through it 
:  :  had certainly
:  :    not been updated. 
:  :  
:  :    My client was getting very concerned as his website was 
:  :  off the air. He
:  :    was unhappy with the service at Bottle so I told him he 
:  :  could transfer
:  :    his domain to another registrar if he wanted to. As price 
:  :  was a driving
:  :    motivator for him I recommended aplus.net. He registered 
:  :  with them but
:  :    as the domain's status had gone into redemption it went 
:  :  into 'pending
:  :    transfer' status at aplus.net. I explained to him that, 
:  :  depending on the
:  :    registrar it could take up to 60 days for the transfer to 
:  :  go through. 
:  :  
:  :    The 60 days were up lastweek. Today I did a whois lookup. 
:  :    whois xxxxxxxxxxx.com
:  :    [Querying whois.internic.net]
:  :    [Redirected to whois.hostlane.com]
:  :    [Querying whois.hostlane.com]
:  :    [whois.hostlane.com: Name or service not known]
:  :    [Unable to connect to remote host]
:  :  
:  :    Firstly I rang aplus.net . They said that there is an 
:  :  error with the
:  :    transfer and suggested I contact hostlane. My client has 
:  :  never heard of
:  :    hostlane and they are not affiliated with aplus (according 
:  :  to aplus). 
:  :  
:  :    I contacted hostlane via their chat service. 
:  :  
:  :    You are now chatting with 'Eugene'
:  :    Eugene: Hello, you have reached the Web Hosting CHAT 
:  :  Technical Support
:  :    Center. Please wait one moment while I verify your 
:  :  customer information.
:  :    Eugene: According to the information I have Hostlane is 
:  :  your registrar
:  :    company.
:  :    Jim: We have never registered with you
:  :    Eugene: For more information I would recommend you to 
:  contact our
:  :    customer service department by phone: 360-449-5948 or email:
:  :    jons&#167;dotster.com
:  :    Jim: Do you have  XXXXXX XXXXXX registered as the 
:  contact for that
:  :    domain?
:  :    Jim: He is my client
:  :    Eugene: One moment please.
:  :    Eugene: I was not able to find this domain in our database.
:  :    Jim: So - why did you tell me " Hostlane is your registrar 
:  :  company."
:  :    Jim: When I do a whois lookup
:  :    Jim: it throws an error from whois.hostlane.com
:  :    Eugene: Just a moment please I will check it once more
:  :    Eugene: We use several whois systems and using one of them 
:  :  I was able to
:  :    replicate this error but according to the other one I get 
:  :  the following
:  :    results:
:  :    Eugene: Domain Name: XXXXXXXXXXXXXX.COM
:  :    Eugene: Registrar: HOSTLANE INC.
:  :    Eugene: Whois Server: whois.hostlane.com
:  :    Eugene: Referral URL: http://www.hostlane.com
:  :    Eugene: Name Server: No nameserver
:  :    Eugene: Status: ACTIVE
:  :    Eugene: Updated Date: 16-mar-2005
:  :    Eugene: Creation Date: 16-mar-2005
:  :    Eugene: Expiration Date: 16-mar-2006
:  :    Jim: wow
:  :    Jim: this is not good
:  :    Jim: Do you have an affilliation with Planet Domains or 
:  :  Bottle Domains
:  :    or iPrimus in Australia?
:  :    Jim: or Aplus.net?
:  :    Jim: I can't work out how the domain ended up with hostlane
:  :    Eugene: Please hold on a moment while I will figure it 
:  out for you.
:  :    Jim: thanks
:  :    Eugene: Thank you for holding. I am still researching your 
:  :  issue. Please
:  :    wait a moment and I will return momentarily.
:  :    Jim: ok no worries
:  :    Jim: thanks mate
:  :    Eugene: Sorry for the delay. Unfortunately I was not able 
:  :  to figure out
:  :    if we have affiliations with these companies. In order 
:  to get more
:  :    information on this issue I would recommend you to contact 
:  :  our customer
:  :    service department(customercare&#167;custhelp.com) I suppose 
:  :  they will be
:  :    able to provide you with more information. Sorry again. 
:  :    Jim: I think I may have to contact ICANN
:  :    Jim: this is very weird indeed
:  :    Jim: So basically are you telling me there is nothing we 
:  :  can do with the
:  :    domain from your perspective?
:  :    Eugene: Ok
:  :    Jim: Does your system even have an owner connected to 
:  the domain?
:  :    Eugene: At least technical support department is not able 
:  :  to help you
:  :    with this issue. That is why I recommended you to 
:  contact customer
:  :    service.
:  :    Jim: Ok
:  :    Jim: do you think I would have more luck if I phoned rather than
:  :    emailed?
:  :    Jim: This is very urgent you see.
:  :    Jim: My clients site has been down for a month now
:  :    Eugene: I understand. But unfortunately they are not 
:  :  available 24\7. It
:  :    is 8:30 pm here. Please try to contact them during 
:  busyness hours.
:  :    Eugene: They are available from Monday to Friday 9 am - 6 pm. I
:  :    apologize for any inconveniences this may cause.
:  :  
:  :    I have left a message with bottle but I have not heard 
:  :  back from them
:  :    yet. Please understand I have no knowledge of the bottle 
:  :  domains service
:  :    and therefore I am not critiquing them in anyway nor do 
:  I hold any
:  :    opinion of their service. My client just needs his domain 
:  :  live NOW. 
:  :  
:  :    Can anyone shed any light on this issue? 
:  :  
:  :    Thanks
:  :  
:  :    Jim Stewart
:  :    Director
:  :    Stew Art Media P/L
:  :    IM: jimbooter&#167;HOTMAIL.COM
:  :    SKYPE: JIMBOOT
:  :    ICQ: 7886979
:  :    AIM: jimb00t
:  :    Yahoo: j_a_stewart
:  :    http://stewartmedia.biz 
:  :  
:  :  
:  :  
:  :    
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