Look on the bright side Chesley, maybe some in-mates will need domain names.


:)



Bernard Weekes


-----Original Message-----
From: Chesley Rafferty [mailto:chesleyau§yahoo.com.au] 
Sent: Friday, 4 March 2005 2:05 PM
To: dns§dotau.org
Subject: Re: [DNS] Letter sent to Chris from Domains Australia

Chris


This letter is in response to a recent mailer sent by
Domains Australia headed "Domain Name Available" which
offered a 5% discount for orders received before 16
March 2005.

Yesterday I became aware of a Consumer Alert on your
website at www.auda.org.au which states that some of
the letters sent out offered to register a domain that
was not available to be registered.

After checking with our mailing company, it quickly
became clear that there had been a number of letters
sent out which were supposed to offer a domain which
was available and instead offered a .com domain (which
in many cases would not be available). This occurred
as a data file was merged with the incorrect wording
file.

This error was in every respect a technical one, and
was in no way done to confuse the recipient of the
letter.

As soon as I was aware of this problem, I placed a
corrective notice at www.domains-australia.com.au and
placed a corrective message at 03 9923 6505 to inform
all callers of the error in the mailer.

Also for orders received, we will contact each
customer to inform them directly of the error, to
explain that the offer should have been for a
different domain and give them a complete refund.


Regards



Chesley Rafferty
Director


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