yes my customer received the email noting the mistake but in this email it
also said -
"If you have renewed this domain name in the last 24 hours please ignore
this notice.  This notice is current as of 19-Dec-02 9:50 am."

it is quite obvious some people may have panicked and immediately renewed
their domain with Melbourne IT.

So will Melbounre IT be forth coming with figures of how many domains were
renewed due to their "human error" mistake and will they allow those people
to cancel their renewal and allow them to be transferred as would normally
have been the case prior to expiry.

This now causes unnecessary contacting of my other customers to make sure
they haven't received an email sent out due to this "human error" and that
they didn't (in a panic) renew their domain with Melbourne IT.

I hope AUDA will monitor such scare mongering tactics which, after the
damage is done can easily be dismissed as ....sorry it was a human error....

maybe ING should have said it was a human error.....

-Lew Cody


-----Original Message-----
From: Bruce Tonkin [mailto:Bruce.Tonkin§melbourneit.com.au]
Sent: Wednesday, 18 December 2002 6:09 PM
To: dns§lists.auda.org.au
Subject: RE: [DNS] Melbourne IT Unneccessarily Scaring Registrants



Hello All,


>
> BUT
>
> Yesterday Melbourne IT sent out an email to one of my customers with a
> subject
> "URGENT! {AUR#Cxx-Bxx-xxx} xxxxx.com.au expired 12-Dec-02T"
> My customer as you can imagine was a bit distressed and
> forwarded it on to
> me.

Yes - an error in manual processing was made.  The list used to generate the
email has a column of domain names and a column of expiry dates.  After the
list was generated, one of these columns was accidentally sorted
alphabetically and the other wasn't, resulting in a mismatch of domains and
expiry dates.  This will be fully automated in future, and hence not have
the human error component.

All recipients of the email would have already received an earlier warning
with the correct information.  This message was generated as part of a set
of escalation emails if a registrant has failed to renew their domain.

We will send a corrective email to all those that received the wrong expiry
dates.

We apologise for the confusion caused to registrants, and the inconvenience
caused to domain name providers (whether registrar or reseller).

Regards,
Bruce Tonkin



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