Phil

A fair question indeed.  My instinctive answer is that that is the nature
of a competitive market - operators who do not provide adequate service
will in due course lose their market and go out of business.  

That said, auDA is in a position (and IMO is obliged) to ensure that registrars
are providing adequate service by (a) spelling out minimum requirements
and (b) regularly reviewing registrar's policies and procedures to ensure
compliance.

regards
jon

>-- Original Message --
>Reply-To: dns§lists.auda.org.au
>From: "Phil Wright" <newsstuff&#167;network.au.com>
>To: <dns&#167;lists.auda.org.au>
>Date: Mon, 23 Sep 2002 16:58:41 +1000
>Subject: RE: [DNS] Price of fish
>
>
>Jon
>I am inclined to agree in general with your conclusions
>But I have one reservation...and question...
>
>Why should it be the consumer who is allowed to suffer at the hands of
>poorly managed and unscrupulous business operators who may or may not be
>in business for long?
>
>In a modern economy basic Keynesian economics don't always apply in the
>short term.
>
>All would be fine IMO if the business operators were bound more tightly
>for the sake of protecting the end consumer and surely then those who
>went the extra mile would also be rewarded by repeat custom.
>
>Cheers
>Phil Wright
>
>-----Original Message-----
>From: Jon Lawrence [mailto:jon&#167;jonlawrence.com] 
>Sent: Monday, 23 September 2002 5:13 AM
>To: dns&#167;lists.auda.org.au
>Subject: RE: [DNS] Price of fish
>
>If I were a registrar or even a reseller, I would be doing everything
>within
>my power to ensure that I had contacted every domain name holder on my
>books
>at least twice in the month or two preceding the expiration of their
>domain
>name.
>
>I don't think it's got anything to do with being 'required' to contact
>registrants whose names are expiring, its just plain common business
>sense.
>After all, if they're going to renew, they're going to have to pay you
>money
>to do so.
>
>Also, the costs of doing so are trivial if you have any sort of database
>at
>all and are IMO a normal cost of operating in this industry that would
>any
>be well covered by the revenue received by customers renewing their
>names.
>
>Any registrar that doesn't send out some sort of expiry warning to their
>customers is not going to be in business for very long at all.
>
>regards
>jon
>
>
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