Hello,

It has been my experience also that most clients have little idea of the 
difference between registration, delegation, hosting etc.
I believe I have a responsibility to clients, not only to ensure their 
domain is maintained correctly, but to protect them against making 
uniformed decisions that will adversely affect their business.

We have in the past had several experiences where our clients have been 
mislead by webhosting representatives who don't seem to realise that DNS is 
not just about websites.

This is exactly why redelegation notifications were so important to us in 
the past, and need to be seriously considered in the near future.


At 13:21 18/09/02 +1000, you wrote:
>I've had customers whose email appears to break, simply because I've not
>been told of a redelegation, but I still host their website and retain a DNS
>entry.  I've also spent hours trying to track down a rogue DNS entry that
>hasn't been removed from somebody else's name server.
>
>I'm my experience the majority of customers have no idea of the difference
>between site hosting, domain hosting and mail hosting.
>
>I see it as a service issue for the customer, because the majority simply
>sign a delegation transfer (often in pursuit of the "cheapest renewal")
>without fully understanding the ramifications of that action.
>
>Maybe this is a matter for inclusion in the Code of Conduct at its next
>review?
>
>Ron Stark
>
>
>-----Original Message-----
>From: Neale Banks [mailto:neale§lowendale.com.au]
>Sent: Wednesday, 18 September 2002 1:02 PM
>To: dns§lists.auda.org.au
>Subject: Re: [DNS] Notification of DNS name server changes
>
>
>
>Thank you Bruce for the clarification.
>
>On Wed, 18 Sep 2002, Bruce Tonkin wrote:
>
>[...]
> > The ".au" environment is now much closer to the gtld environment of .biz
>and
> > .info, and soon to be .com/net/org.  In this environment it is not
>standard
> > practice to inform the owners of nameservers of the changes.  It is
>expected
> > that registrants would have informed their providers before making changs
>in
> > names server entries.
>
>Experience from the real world suggests that this view may be a little
>optimistic :-(
>
>It also isn't too useful in cases such as where a domain becomes
>undelegated due to expiry (e.g. the registrant no longer exists).
>
> > However I agree it has been a useful service in the past and we will
> > consider developing the software to do that in future.
>
>Yes please.
>
>I'm even tempted to suggest that this is a sufficiently basic service that
>it perhaps should have been in the registry (as distinct from registrar)
>spec.  I guess it's too late now?
>
>Regards,
>Neale.
>
>
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Regards
Shane Clayworth

CEInternet Helpdesk
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