> If you choose to use a 
> Reseller instead of going direct, that's your own fault. 
> There will also be people reselling products no matter what it is.
> 
> kim


This of course assumes the resellers do nothing extra. In many cases
resellers offer faster more reliable support than can be obtained by
going direct. Many people are happy to pay a little extra knowing that
they will actually be able to speak to a real person when they have a
support question.

Dave Hooper.