There is only one thing more frustrating that not being able to get a
problem resolved; and that is not being given the opportunity to complain
about it!!!

I have been trying to get a .net.au domain redelegated (with MelbourneIT)
since last Wednesday.  So far nothing.  My emails go unanswered.  My phone
calls are disconnected due to a "high volume of calls".

Reminds me of a company I used to work for, now I know how our customers
felt!

Is aunames§melbourneit.com.au the correct email address to be sending my
requests to?


-----Original Message-----
From: Dave Hooper [mailto:dave§davehooper.net]
Sent: Monday, 12 August 2002 10:27
To: dns§lists.auda.org.au
Subject: RE: [DNS] WebCentral - Melbourne IT redelegation



> -----Original Message-----
> From: Dave Hooper [mailto:dave§davehooper.net]
> Sent: Monday, 12 August 2002 9:45 AM
> To: dns§lists.auda.org.au
> Subject: [DNS] WebCentral - Melbourne IT redelegation
>
>
> We had an instance over the weekend where two of our clients
> domains were delegated away to WebCentral. Both were TLD's
> registered at MelbourneIT. Melbourne IT have told our clients
> that it was a WebCentral 'error' which caused the problem,
> WebCentral have blamed 'AusRegistry'!!??
>
> Did this happen to anyone else? Can anyone shed some light on
> what has happened here?
>
> Dave Hooper

An update - WebCentral tech support know nothing about the issue, but
the domain department know about the issue but 'don't know what has
happened' and have 'had a lot of calls regarding this', and MelbourneIT,
after the voice recording suggested I visit www.melbourneit.com.au and
'help myself' then promptly disconnected my call.

I have 2 very upset clients, and probably a handful more who have no
idea why their sites are down, and I cannot get answers from either of
the parties concerned.

Any suggestions on who my lawyer should be contacting?

Dave Hooper.


---------------------------------------------------------------------------
List policy, unsubscribing and archives => http://www.auda.org.au/list/dns/
Please do not retransmit articles on this list without permission of the
author, further information at the above URL.  (356 subscribers.)