auDA PUBLISHED POLICY

Policy No: 2002-21
Publication Date: 24/07/2002
Status: Current

COMPLAINTS POLICY

Source: http://www.auda.org.au/docs/auda-2002-21.txt

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As a consumer representative on the Code of Practice Drafting
Committee - specifically working on complaints handling for over four
months - I am surprised to find that auDA has been separately
developing, and has now published, this Complaints Policy.  Why were
the Committee's members not given an opportunity to comment on this
Complaints Policy?

I'm not aware of any public consultation on the development of this
Complaints Policy or any notice of the publication of the Policy to
auDA members or the public at large.  Why no consultation or notice?

auDA's communication with members is lacking.  Why?


--
Ian Johnston, Policy Consultant
Small Enterprise Telecommunications Centre (SETEL)
www.setel.com.au  mailto:ian.johnston§setel.com.au
02 6258 3409 (B/F)  02 6259 7777 (B)  0413 990 112 (M)

SETEL is a national small business consumer association
advancing the interest of Australian small business
as telecommunications and e-commerce consumers