Jon

I'm a member of the Committee drafting the Registrars' (and other
domain name sellers') Code of Practice.

Your experience raises issues that I wish to draw to the attention of
other Committee members.  Hopefully the Code will address such
problems.

I seek your agreement to forward you emails on this subject to the
[code-discuss] mailing list.

Have you considered repudiating the transaction, and requesting a
charge-back from your credit card provider?


Ian


--
Ian Johnston, Policy Consultant
Small Enterprise Telecommunications Centre (SETEL)
www.setel.com.au  mailto:ian.johnston§setel.com.au
02 6258 3409 (B/F)  02 6259 7777 (B)  0413 990 112 (M)

SETEL is a national small business consumer association
advancing the interest of Australian small business
as telecommunications and e-commerce consumers

> -----Original Message-----
> From: Jon Lawrence [mailto:jon§jonlawrence.com]
> Sent: Wednesday, July 24, 2002 6:56 PM
> To: dns§lists.auda.org.au
> Subject: RE: [DNS] Unbelievable Enetica/AusRegistry
>
>
> Skeeve
>
> Real time zone and whois updates are a great innovation in
> the industry.
>  Note that Neulevel (.biz/.us) and Afilias (.info) have
> also been offering
> this functionality for some time.
>
> On another note...I applied for a .id.au name through TPP
> Internet some
> weeks ago.  The name was registered within a couple of days
> (don't know
> exactly how long it took as I was travelling and didn't get
> a chance to
> check - may have been instantaneous).  I took however 9
> (yes nine) days
> to get the name delegated.
>
> I have just received my credit card statement and was
> somewhat surprised
> to see a A$149 charge rather than the A$49 I had agreed to.
>  I have been
> advised that the additional A$100 was for the email and web
> forwarding service
> that I selected.
>
> I have two problems with this:
> (1) this charge was not at any time spelt out during their
> somewhat eclectic
> ordering process
> (2) A$100 for email and web forwarding for 2 years...now
> that's what I call
> margin...
>
> Needless to say I shan't be dealing with this registrar again.
>
> regards
> jon