Ahhhh Bruce and Chris,

It is so sweet when the two of you write to each other, its like brothers in 
arms.


>From: "Chris Disspain" <ceo&#167;auda.org.au>
>Reply-To: dns&#167;lists.auda.org.au
>To: <dns&#167;lists.auda.org.au>
>Subject: RE: [DNS] Critique of "renewal advice"
>Date: Fri, 22 Mar 2002 13:39:57 +1100
>
>Thank you Bruce. This is an accurate over view of the documents and I
>agree with your comments and conclusions.
>
>Chris Disspain
>CEO - auDA
>ceo&#167;auda.org.au
>www.auda.org.au
>
>
>-----Original Message-----
>From: Bruce Tonkin [mailto:Bruce.Tonkin&#167;melbourneit.com.au]
>Sent: Thursday, 21 March 2002 10:58
>To: 'dns&#167;lists.auda.org.au'
>Subject: [DNS] Critique of "renewal advice"
>
> >
> > http://www.whatsinaname.com.au/renewals/wING04a.jpg
> >
> > http://www.whatsinaname.com.au/renewals/wING04b.jpg
> >
> > http://www.whatsinaname.com.au/renewals/wING04c.jpg
> >
>
>Thank you to Joshua Rowe for providing a valuable service in keeping
>track
>of the various marketing practices in the industry today.
>
>The notices above could confuse customers in several ways, and also
>contain
>incorrect information.  The following is a critique of the form with
>respect
>to factual information and the interim code of conduct.  I provide this
>to
>assist the code of conduct committee and also assist to educate both
>existing and new members of the industry in developing their own
>marketing
>material.
>
>First page:
>
>(0) The interim code of conduct states:
>"All Solicitations for business should be clearly identified as such,
>and
>should include a statement that the registrant is under no obligation to
>respond and may choose to renew their domain name licence through their
>existing registrar or reseller"
>
>The heading "Renewal advice" does not make it clear to me personally
>that
>the notice is a solicitation for new business.  I would be interested to
>hear if others agree with that view.  I think we will need to include
>some
>guidelines in the code of conduct in this area.
>
>
>(1) The term "authorised channel partner" is no longer appropriate.  The
>company is not a "partner" of Melbourne IT.  It is currently a reseller.
>
>(2) If you are going to refer to "Administrator" - it should be clear
>who
>the Administrator in this context is:
>ie "Melbourne IT Ltd, Administrator of com.au"
>
>(3) The records referred to are not the records of Melbourne IT.  The
>only
>way to obtain correct the expiry date is directly from Melbourne IT
>using:
>http://www.melbourneit.com.au/maintenance/comau/expiry/.  A registrant
>must
>use the registry key.  It is likely that the expiry date listed is
>derived
>from the publicly available creation date.  It is quite possible that by
>the
>time a customer receives the notice, that the domain name had already
>been
>renewed by their existing supplier of domain name services.
>
>Registrants should check their expiry date information online whenever
>they
>receive such a notice.
>
>(4) There is no "minimum" renewal period.  The renewal period is FIXED
>at 2
>years.
>
>(5) There are no recent changes to the renewal procedure.  The changes
>are
>with respect to the transfer of management of domain names between
>resellers.
>
>(6) You do not require the registry key to renew a domain name, only to
>transfer between resellers, or to remove a reseller as your agent and
>interact directly with Melbourne IT.
>
>(7) The "2 year renewal $99 per annum" does not make it clear whether
>you
>will be charged on your credit card up front for $198 or whether you
>will be
>charged annually.
>
>Under Frequently Asked Questions:
>
>(8) What is a registry key and how do I get one?
>The registry key is not required to renew a domain name.  The notice
>does
>not make it clear that by providing the registry key to a third party
>you
>are allowing the party to have full access to change your domain name
>details including re-directing websites and email addresses to different
>internet locations, and changing the contact details so that a
>registrant no
>longer receives notices directly.
>
>(9) What is the process to renew my domain name?
>The period of domain name registration is fixed for 2 years.  There is
>no
>variable length term.
>
>(10) Can I cancel a renewal order?
>The $88 cancellation fee would seem to be unreasonable if the domain
>name
>has already been renewed by another party, or if the customer believed
>they
>had been misled.
>
>(11) I have received an offer from another party?
>Anyone may legally act as the agent of a registrant and carry out
>renewals
>on their behalf.
>An authorised reseller has access to a wholesale price and has
>privileged
>access to online services to assist resellers in domain name management.
>
>(12) What is a channel partner?
>There is now no such thing as a "channel partner".  All resellers should
>cease using this term.
>
>(13) What is a Provisionally Accredited Registrar
>There is no such thing as "Australian Domain Authority" - it should be:
>".au Domain Administration Limited"
>
>Regards,
>Bruce Tonkin
>
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>
>
>
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