Bruce,

I would like to know when this change was made and when you planned( or
have sent updates) telling you resellers. Only yesterday or the day before
it was not this way and I don't think that without notifiing resellers of
changes that making the changes is a good idea.

I have been told more than three times by your support team & accounts team
that this is how it works and I have had to make changes here to
compensate.

If this is now the case why could I not renew a domain name attached to our
account that expires at the start of next month, with out sending an email
to you guys..... ???? Shouldn't the domain name remain in our reseller
login section to be renewed right up to midnight the date of expiry.

Regards,


Michael Pappas.



>>
>>  - If a reseller fails to renew the domain name for their
>> clients then the
>> domain name goes back to Melb IT and they contact the custmore. This
>> happens 28 days before expire.
>
> Slight correction here.  Domain names now stay listed against a
> reseller in our systems all the way up to deletion.  Melbourne IT does
> send a reminder message if the registrant has failed to renew their
> name.  The reminder lets registrants know that they may renew through
> their current supplier without the rgistry key, or if they want to
> change suppliers that need to supply the registry key.
>
> Put another way, our systems are being designed so that the layer
> between registrar and resellers, is based on the layer between the
> registry and registrars.  So names listed in the central registry will
> be associated with a registrar, and names listed in Melbourne IT's
> registrar database will be associated with a reseller.  Transfers
> between registrars and transfers between resellers will operate the
> same.  Thus relative to a consumer it shouldn't matter much whether
> their supplier is a registrar or a reseller.
>
> In turn the method of transfer between registrars is based on the work
> of the IETF (Internet Engineering Task Force) provreg working group.
> This is being used for .biz, .info, and .name.  .com will follow suit
> later this year.
>
> The approach is to follow or lead international best practice.  In fact
> I am presently attending the IETF meeting in Minneapolis at the moment.
>
> Regards,
> Bruce Tonkin
>
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