Adrian Chadd wrote:

> vicc§cia.net.au writes:
>
> >as I said to them, there should be no problem with the delegation having
> >done a couple hundred of them, however I cant guarantee anything, the
> >delegation may fail, RE may get run over a by a truck.  who knows.
> >I am not able to promise them anything.

as none of us can predict the future. Equally in the name spaces with
guaranteed turnaround things like this can happen. All three major
electricity lines to the city may break within an interval of time and
there may be hugely long blackouts. The machine doing the work might be
struck by a huge power surge... (do we need a disaster recovery system
for *.org.au?)


> >what you are missing is that these people take there jobs with a certain
> >seriousnes which is lacking in the dns world. yes they are overly nervous,
> >yes they are not net literate, and all they understand is there web site
> >is not working because you are holding it up, which is holding up
> >everything else.

Sigh. When I was a lifeline counsellor many years ago (even before ACSNet!!)
we didn't have guarantees on how many suicides we would prevent by the end
of our shift, nor even guarantees on how quickly we would answer the phone
(or any other call centre performance indicators for that matter). I have no
idea if they do now, and if they do then I am genuinely impressed with them.

That said, *.org is for NON PROFIT organisations and it is run by VOLUNTEERS.
If I need to ring lifeline (or other counselling lines) I don't go ballistic
if they don't answer the phone within 4 rings. Though I accept the fact that
some do. That is the industry they are in. Granted some people on the net go
off flaming without attempting rational approaches first...

I usually find that in working with volunteer organisations the best results
are obtained by using the contacts the organisation has, or by building on
them, rather than slinging off at other organisations/volunteers. Build your
relationship with kre - if this is as critical as you claim, by building
a good relationship with kre, you may get a faster turn around time... this
being the nature of volunteer organisations...


> >they said to me it takes 30 seconds to check a domain why is it taking
> >a week to delegate one? its nearly the year 2000!
>
> The answer is actually quite simple.
>
> WHOIS is a unix daemon, talking to a database. It does not require a human
> present to say "Yes" or "No" when people query the whois database.
>
> The AU DNS registration process is *not* totally automated. It still has
> a human in the process to decide whether to accept or reject the process.

Perhaps this is a domain that *needs* human intervention - to ensure the
checks are in place? For the reasons mentioned in the previous post. Ease of
comandeering/misappropriating.

The question is therefore - should the for payment 2LDs _cross_subsidise_ the
operation of the not for profit domains in order to ensure a service that meets
the appropriate service indicators??

Shit that sounds like a "Universal Service Obligation"... and where have I
seen that sort of unfunded social engineering before? ;) Woops ^H^H^H^H^H^H

I think we need to develop classes of KPIs, infrastructure requirements,
availability criteria... but that is perhaps a little further than we are
at the moment...

I would argue for *.org.au to be cross subsidised by, perhaps an industry
levy (20c on the cost of each *.com.au) domain and dealt with in the same
fashion as *.com.au

*.edu.au is big enough and ugly enough to look after itself IMHO.

*.net.au is probably vulnerable by virtue of vested interests in the *.net.au
domain to manage itself, though how about a consortium???


all the best

Narelle

--
Narelle Clark                                   ph: +612 9342 6503
Technical Specialist                           fax: +612 9342 7766
Technology & Planning
Optus Communications                         narellec§optus.com.au
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