David, I would like to respond to your questions... >And some questions for Giles/Larry/NetRegistry. > >(A) Is NetRegistry's position that all anyone had to do was notify you > (NetRegistry) of the content of these faxes, and you would then > take it up with reseller and tell them to stop? > >(B) When did you first become aware of the content of the faxes? > >(C) When did you request the reseller to refrain? (Or how long after B?) >__________________________________________________________________________ > David Keegel <djk§cyber.com.au> URL: http://www.cyber.com.au/users/djk/ >Cybersource P/L: Unix Systems Administration and TCP/IP network management > (A) Definately. We do not condone this sort of behaviour and have strict internal policies about what information a potential customer must have to be able to make an informed decision. Any suspect practices should be reported immediately to NetRegistry. We will make a swift decision and remedy the problem if required. In the wake of this affair we have contacted our lawyers who are redrafting relevent sections of our reseller terms and conditions to assist us in applying our criteria to the decision on how to manage errant resellers. In a broader context we do and always will do all we can to ensure that common sense codes of practice are maintained. After all, .au.com is too closely associated with NetRegistry for us to really profit from geat sales via a huckster. (B) We became aware of the nature of the faxes earlier this week after a number of phone calls from confused customers. When it became apparent that there was a problem we contacted the reseller concerned. From acknowledging that there was a problem to taking action and contacting the reseller took about 24 hours. We in no way ignored or encouraged this reseller as Clive of MIT/INA seemed to imply. (C) We gave the reseller specific details of the parts of his fax that we were unhappy with on the 15th. He did ammend his fax but the subsequent version was little better. We contacted him again late on the 16th at which point he ceased sending any faxes and we formally suspended his reseller status on the 17th. _____________________________________________ Larry Bloch Chief Executive Officer NetRegistry Pty Limited email: larry§netregistry.au.com Office: +61-(0)2-9555 6299 Fax: +61-(0)2-9555 5808 http://www.netregistry.au.com Domain House, PO Box 2088, Sydney, NSW 1043 _____________________________________________Received on Thu Jun 18 1998 - 12:08:33 UTC
This archive was generated by hypermail 2.3.0 : Sat Sep 09 2017 - 22:00:03 UTC